![]() We charge a cancellation fee when a semi-annual subscription billed monthly is selected at the time of purchase, as per the terms and conditions we ask all members to read and agree to. ![]() As you've been billed it's likely that you either selected to start a regular subscription straight away or canceled only after the free trial period. We can confirm that if a free trial is cancelled within 14 days no billings would occur. We’re sorry to hear of any unexpected billings and will be happy to advise. Thanks for your ongoing support of our community.ĭear Valued Member. We hope this explains why this BETA feature functions in this way but please let us know if we can ever provide additional support or clarity to you in the future. Please follow the steps detailed in this guide under 'Editing parent labels for a group' should you like to learn more. We do provide an option for you to identify which line is paternal or maternal (or both) should you be aware of this information. It is for this reason that both lines are divided into Parent 1 or 2. Despite these advances, it's important to know that we can only split matches up into Parent 1 or 2 designations and cannot confirm which is which unless one of your biological parents has also taken our test. We're naturally delighted to share these new features with our members and you can dive into the SideView science which makes this all possible by reviewing the guide linked below. However, over recent months we've been pleased to provide new insights in both the ethnicities you've inherited from each line and the division of your matches using our SideView technology. Until the launch of this BETA tool, it was only possible to split up your matches into your maternal or paternal line if one of your biological parents took part in AncestryDNA. We regret any misunderstanding which has arisen and are ready to help. ![]() Thanks for submitting a review over the weekend and for raising your concerns related to this new BETA feature which helps to divide up DNA matches into the two branches of your family tree.
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